Shipping Info

Where does tiSpark ship to?

tiSpark ships to anywhere in Canada and the USA. All shipping takes place through Canada Post.*

*Canvas, journal, and bulk orders may be shipped directly from the supplier and use a different shipping company.

Can tiSpark ship internationally?

At this time, I do not offer international shipping through the shopping cart. However, I am happy to provide customized shipping solutions. Please contact me with the prints you would like, what sizes, and your shipping address and I will reply back with a quote.

How much does shipping cost?

Please refer to the tables below for a breakdown of my shipping fees.

Within Canada:

Shipping OptionBookmarks5x7 Prints8x10 PrintsJournals11x14 Prints16x20 PrintsCanvasses
Standard
3-5 business days*
$1.99$2.99$4.99$5.99$11.99$13.99$14.99
Xpresspost
1-3 business days*
$9.99$12.99$14.99$16.99$16.99$18.99N/A
Remote Delivery
Nunavut, NWT, Yukon
$1.99$2.99$4.99$19.99$19.99$29.99$29.99

To the USA:

Shipping OptionBookmarks5x7 Prints8x10 PrintsJournals11x14 Prints16x20 PrintsCanvasses
Standard
5-10 business days*
$2.99$4.99$6.99$9.99$11.99$13.99$12.99
Expedited
3-5 business days*
$9.99$12.99$14.99$16.99$16.99$18.99$12.99

The shipping cost will apply to the largest item in your cart.

I also offer free shipping on all orders over $150. So load up your cart and save, I'll even ship to rural addresses for free with this offer! All free shipments will be sent by standard mail.

These estimates exclude bulk purchases. Shipping fees will be determined at the time of ordering. Please contact me if you would like to place a bulk order.

*This estimates are taken from the Canada Post website and are not guarantees. Please allow extra shipping time to remote locations and during peak shopping seasons. Note that the situation around COVID-19 is causing some delays.

Can I pick up my order?

If you live in the Edmonton area, you can save some money and pick up your order from HQ near Spruce Grove. Just order online, choose the 'Local Pickup' option in the shipping page during checkout, and I will contact you to make the arrangements to pick up your package when it is ready.

Is my package going to arrive in good condition?

All prints are packaged with high-quality cardboard or bubble mailers and should arrive in perfect condition. However, if your item is damaged in transit, please contact me with photo evidence of the damage and I will be happy to refund the item.

What if my item doesn't arrive when expected?

All shipping estimates are taken from the Canada Post website and are not guarantees. Please allow extra shipping time to remote locations and during peak shopping seasons. Please note that standard shipping does not always include a tracking number. If your order has not arrived after five (5) weeks from the day it was shipped, please contact me and I can refund your order or send a replacement.*

*If the shipping method includes a tracking number, I will not refund orders that have confirmed delivery.

I need my package urgently, what is your fastest shipping?

I can ship your package using Xpresspost, which is 1-3 business days within Canada, or Expedited, which is approximately 3-5 business days to the USA. Just choose Xpresspost or Expedited in the shipping section of the checkout process. Please Note: This does not mean I can produce and ship your order the same day. Normal production times still apply. The shipping estimates are from the day I ship your package.

If you need your package sooner, please contact me to inquire about faster shipping options.

Can I change or cancel my order after it is placed, or combine separate orders?

Yes, if you would like to cancel an order or combine separate orders, please contact me within 24 hours of placing your order and I will be happy to accommodate as best I can. However, I am unable to change or cancel your order once it has been shipped out.

Can I return my items?

If you are not satisfied with your order, I will provide a full refund if:

1) the item(s) were damaged in transit and you can provide photo evidence or
2) you return the unwanted item(s) to me undamaged. You are responsible for paying return postage.

Please contact me if you would like to report or return your order.