tiSpark Privacy Policy

Introduction

At tiSpark, I am committed to respecting the privacy and safeguarding the personal information of my customers.

This online privacy statement explains why I collect personal information from you, how I use it and the steps I take to ensure your privacy is protected when visiting ti-spark.ca.

Why tiSpark collects personal information

tiSpark collects personal information from you only with your knowledge and consent to help meet the commitment to provide excellent service and to continuously improve your experience on this website. The personal information I collect may include your name, email address, mailing and/or billing address, phone numbers and language preference, but may include other information when needed to fulfil your request.

I collect this information to allow you to purchase or register for certain products and services, and complete those transactions; to enter contests; to subscribe to email newsletters; to provide you with services or information that may be of interest to you.

The type of personal information tiSpark collects falls into 5 categories:

User ID and passwords:
Provides you with access to your profile and protected content.

Account information:
Tells me who you are, how to contact you, and shipping or billing information. Your account information also contains information you have provided, such as your language of choice, email formats and preferences.

Customer feedback and support:
Provides a mechanism for requesting information from tiSpark. This information also provides me with insight on how I may improve my products and services to meet your needs.

Email correspondence:
Used to respond to your inquiries of all kinds. With your permission, may also be used to communicate information about tiSpark and my products and services.

Transactions:
Shows me which products and services you have requested. tiSpark uses third-party service providers such as Square Point of Sale and Paypal to process your payment information. ti-spark.ca does not collect, store, or disclose your payment information. If you have any questions about how Square and PayPal use your information, please visit their websites for more details.

Collection of non-personally identifiable information

The tiSpark website automatically collects non-personally identifiable information from you when you visit this site. This includes clickstream data, your Internet Protocol (IP) address and information collected through the use of cookies, as explained below. tiSpark aggregates this information about your visit with those of other visitors. You are not personally identified in any way.

Clickstream data
This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on ti-spark.ca. I also collect referral and aggregated “click-through” statistics such as page views, unique visitors, and time spent on the website. This information helps me to provide you with a continually improving and enhanced online experience, including the ease and speed of navigation to help you find the products, services, and information you need.

Internet Protocol (IP) address
This is the address used to connect your computer to access the Internet. This information may be used to investigate unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions to the website.

This information helps me to provide you with a continually improving and enhanced online experience, including ease and speed of navigation to help you find the products, services, and information you need. I may also use this aggregate information for research and analytical purposes to better understand how people are using my website. For example, it allows me to enhance popular web pages and to modify or discontinue those that are not needed. This information may also be used to recommend tailored content to you.

When does tiSpark disclose personal information?

Your personal information will only be used or disclosed for the specific purposes for which it is collected or as authorized by law. For example, tiSpark must maintain website security, which includes the investigation of unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions. This could result in disclosures to law enforcement agencies.

Otherwise, tiSpark will only disclose your personal information to a third party where you have previously consented to the third party’s collection of such information.

I may also use your personal information to send you information about tiSpark products or services.

What are your choices?

At any time you can have your name and email address removed from my email marketing lists by clicking the “unsubscribe” link at the bottom of tiSpark newsletters or by contacting me.

How you can access your personal information

If you have a username and password at ti-spark.ca, you can edit your account information and preferences online or by contacting me. To assist me in processing your request, please include the following details:

• Contact information (your name, address, email and telephone number)
• Name of the product or service where you want the update applied
• Details of the request (e.g., change of email address, unsubscribe from a newsletter, review of your personal information, etc.)

How does tiSpark protect your personal information?

tiSpark uses well-established technology to protect the security of your online personal information and your personal content.

While I am committed to maintaining the security of your information, you play an important role in helping me meet this obligation. Never reveal your username or password to anyone.

Encryption
Encryption is a way of “scrambling” electronic information for transmission. tiSpark uses up to 256-bit data encryption to convert data into virtually impenetrable code that is safe from hackers and identity thieves. Your browser may use symbols such as a key or a padlock icon to show you when you are in a secure area. To learn more, please click the GlobalSign logo at the bottom of the web page.

Firewalls
A firewall is an “industrial-strength” combination of hardware and software designed to separate the Internet from the internal computer systems and databases. All Internet data flows through a series of safety checkpoints on its way to and from the internal systems so that only authorized messages and transactions enter the computing environment. These firewalls also help to prevent unauthorized access to my computer systems from outside.

Viruses
A software virus is a computer file which, when installed (either from a disk or by downloading it via the Internet), can cause damage to a computer. Some viruses are relatively harmless and display annoying messages; others can seriously damage your computer and the information on it. If you choose to download files from the Internet, you should be aware of the risk of viruses.

New viruses continue to be detected on the Internet. If you choose to download any files available through links from this website, please take reasonable and appropriate precautions to scan for computer viruses.

How tiSpark uses cookies and web analysis tools

ti-spark.ca contains links to other websites. While tiSpark takes measures to ensure that the links on this website are to reputable and well-established companies, I am not responsible for the privacy practices of those websites. I encourage you to learn about the privacy practices of those websites.

Clickstream data
Clickstream data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on the tiSpark website and the Internet Protocol (IP) address used to connect your computer to the Internet. I collect click-stream data in addition to referral and aggregated “click-through” statistics such as page views, unique visitors and time spent on the website.

Cookies
A “cookie” is a piece of data that a web server creates when you visit a website. This data is typically encoded information about how and when you use a site. It is placed on your PC in the form of a small text file. Cookies cannot carry viruses or other damaging data. I use cookies to enable you to navigate this website. Cookies also are instrumental for me to understand how customers use my website and services in order to constantly improve their performance and provide you with a positive website experience. You can control cookies through your browser settings and other tools.

By visiting the tiSpark website, you consent to the placement of cookies in your browser in accordance with this Privacy Statement.

Children’s personal information

tiSpark does not knowingly collect personal information from children under the age of majority without the consent of a parent or guardian.

Links to other sites

While tiSpark takes measures to ensure that the links on my website are to reputable and well-established companies, I am not responsible for the privacy practices of those websites. I encourage you to read and become familiar with the privacy policies of those websites before you volunteer any personal information.

How to reach tiSpark

Should you have any additional questions or concerns related to the tiSpark Online Privacy Statement or my privacy practices please contact me.